Frequently Asked Questions

Frequently asked questions

What types of payments are acceptable?

We accept Cash, Afterpay, Affirm, Visa, MasterCard, and American Express, Discover Card as well as PayPal.

Are your products resellable?

All retail purchases are intended for personal use and are not to be resold.

Can products be shipped to a different address?

Yes. Please indicate the address you wish the items to go to when completing the order form.

What are your methods of shipping?

Orders are generally shipped through United States Postal Service (USPS).

How long does it take to proccess my order?

Orders received by 2 p.m. Eastern Standard Time (EST) process same day. During our peak season (October – December), orders can take up to business 3 days to process BEFORE they are shipped.

When will I receive my products?

Please allow up to two business days to process your order in addition to the shipping method you select. We do not ship on the weekends. However our online store is open 24/7.

What if items are damaged or missing from order?

We make every effort to ensure your order is complete and packed well. If you find that items are damaged or missing from your order, you must report those within 48 hours of receiving your order, and we will take all measures to correct the problem. Any damaged or missing items reported after 48 hours may not be honored. Please check your entire order before filling a damaged or missing item claim, because only 1 missing items claim will be accepted per sales order (SO).